Yes! Visit our Return Portal for more details and resources in finding your order and getting started. Free return shipping labels are provided for qualifying returns.

No, we are only able to process and ship orders to the lower 48 contiguous states at this time.

For more details, view our Shipping Policy.

Orders for Standard sizes placed in March (our launch) will begin shipping mid-April, once inventory is available.

After that, we ship on our normal in-stock schedule. Mixed orders with Standard and Custom items will ship independently according to their own availability.

When purchasing a Custom size item, you'll be prompted to pay an initial deposit at checkout with the full balance due upon shipment. After placing an order, you'll be sent emails prompting you to submit a body scan with your custom measurements, along with responses to a fit survey to determine your preferences.

You’ll receive a separate email with the fit survey within minutes of placing your Custom order. If you don’t see it, check spam or let us know and we can resend it.

We don’t display measurements to customers because fit is more than numbers. Our team uses the data internally to ensure consistency and the intended fit.

Not always. After reviewing your scan and fit survey, we may determine a Standard size will give you the best result. If that happens, we’ll contact you before moving forward and apply your deposit toward the Standard item.

Custom orders involve review and a vendor lead time. The deposit holds your place; we collect the remaining balance when the shipment reaches our warehouse in late August, before we ship to you.

Once our Custom item order window closes, we'll place an order from our Vendor, targeting arrival in late August. We’ll bill the remaining balance at that time and ship once it’s paid.

We can’t clear your order for shipment without them. We’ll send reminders, and if we don’t hear back, customer service will reach out to discuss options.