Warranty Policy
The Nested Whitetail Gear apparel product warranty covers defects in manufacturing or workmanship including but not limited to: seam failures; missing/defective snaps, zippers, etc; defective fabrication, etc., for the practical lifetime of Nested Whitetail Gear brand apparel products.
This Warranty Does Not Cover:
- Damage as a result of misuse, normal wear and tear, improper care, misuse, accident, neglet, the natural breakdown of materials over time, or damage occurred from improper storage.
- Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers, salesman samples, promotional products and final sale discontinued product.
- Improper fit or comfort issues. Fit/comfort is the responsibility of the owner and should be assured before purchasing the product or within the return policy period.
Warranty Claim Process
- Contact our Customer Service.
- Be prepared to share the following:
- Name, Email Address, and Order #.
- A photo of the entire garment.
- A photo of the inside care label back side that includes Part # and Production Year.
- A photo or two highlighting the area of issue.
- If your warranty has been approved, we will contact you to resolve the claim within 3-5 business days.
- Customers will be responsible for shipping to Ardisam / Nested Whitetail Gear.
- We recommend that you ship your product with a reputable carrier that can provide tracking information and proof of delivery.
- Customers are responsible for their product until it is signed for delivery at Ardisam / Nested Whitetail Gear.
- NOTE: Product must be cleaned according to its care instructions prior to shipment. Products received that are insufficiently cleaned will be returned to the customer unprocessed.
- Ardisam / Nested Whitetail Gear may repair or replace the product at its discretion.
- In the event that repair is not possible and there is not a same/comparable product to replace with, you will receive a product voucher in the amount of the original purchase price to use on NestedWhitetailGear.com. Product vouchers may not be combined with any other discounts or promotions.
- All Ardisam warranty decisions are final.
